Refund and Cancellation Policy

1. Overview

SaveMyPay is a collective buying platform. Each group deal is fulfilled by a vendor, and refund terms depend on the stage of the deal and the vendor's specific terms (disclosed at checkout).

2. Stages of a Deal

• Stage 1 — Expression of Interest: Free. No payment, no commitment. You may withdraw anytime.
• Stage 2 — Token Advance (if applicable): Some deals may require a small refundable token amount to confirm group strength. This is held in escrow with our payment partner and is fully refundable if the deal does not reach its threshold or if you withdraw before the commitment window closes.
• Stage 3 — Commitment and Payment: Once group pricing is finalised and you confirm by making payment, a binding contract exists between you and the vendor. Refunds at this stage follow the vendor's published refund policy, disclosed at the time of commitment.
• Stage 4 — Fulfilment: Once goods or services are delivered, post-delivery refunds depend on product type and vendor warranty terms.

3. When You Get a Full Refund

You are eligible for a full refund of any amount paid in the following cases:

• The deal does not reach its minimum group threshold by the deadline.
• You withdraw before the commitment window closes.
• The vendor fails to deliver the deal as agreed within the disclosed timeline.
• The vendor cancels the deal after commitment.
• The product or service is materially different from what was advertised.
• The order is duplicated due to a payment gateway error.

4. Vendor-Specific Refund Terms

For deals where post-commitment refunds apply, the vendor's specific policy is clearly disclosed at the time of commitment. Examples:

• Insurance products: Usually have a 15-day free-look period as per IRDAI guidelines.
• Travel bookings: Cancellation fees apply as per the airline, hotel, or travel partner's policy.
• Vehicles: Refund policy varies by dealer; typically token amount refundable until VIN allocation.
• Electronics and appliances: Subject to vendor return window (typically 7–15 days) and condition of return.

5. Refund Process

To request a refund:

1. Email support@savemypay.xyz with the subject "Refund Request — [Deal Name]".
2. Include your order ID, registered email, and reason for the request.
3. Our team will acknowledge within 2 business days and coordinate with the vendor.

Approved refunds will be processed to the original payment method within:

• 5–7 business days for UPI, debit card, net banking.
• 7–14 business days for credit cards.

Actual credit time depends on your bank or payment provider.

6. Non-Refundable Items

The following are generally not refundable once the deal is closed:

• Platform fees (where applicable).
• Customised or personalised products already produced.
• Services already rendered or consumed (such as completed travel, used insurance period).
• Digital goods or downloaded content.

These exceptions will be clearly disclosed before commitment.

7. Solana Rewards

Solana reward tokens earned through completed purchases are non-refundable. If a purchase is refunded, any rewards already distributed for that purchase may be reversed at our discretion.

8. Disputes

If a refund request is denied or delayed beyond the standard timeline:

• Contact support@savemypay.xyz with the issue.
• Our team will mediate between you and the vendor where applicable.
• If unresolved, you have rights under the Consumer Protection Act, 2019, and may approach a consumer forum.

9. Chargebacks

Initiating a payment chargeback without first contacting support@savemypay.xyz may result in account suspension. We are committed to resolving issues fairly — please reach out before escalating with your bank.